Trapped inside the housing societies, the home buyers of both the projects of Hawelia Group are left to self-help while the builder’s facilities fails to facilitate the supply of essential commodities, even though its commercial shops are yet to be functional.
The news of the Greater Noida tying up with ITC for deliveries in housing societies cheered up the mood of Manjeet Singh, a resident of Hawelia Valenova Park, who needed grocery and other essentials to be delivered at home. Though the district administration of Gautam Buddha Nagar has allowed the delivery service providers and e-tailers to deliver the essential commodities and medicines across the city, yet in practice most of the delivery service operators are refusing.
However, his joy with the news was short lived when he got to know that only the office bearers of RWAs and AOAs are authorised to place orders on behalf of the society residents. Since the maintenance of the said project is with the builder, the onus of taking up the responsibility was with the Hawelia Facility Management.
However, Hawelia Facilities with very limited staff has hardly been professionally trained to take up the responsibility. Furthermore, what irked the residents even more is the fact that there has been no efforts whatsoever to engage with the residents for facilitating in times of crisis. On the contrary, the casualness with the gravity of the situation has been so profound that there has been clashes with the facilities team and the security staff. Track2Realty is in possession of the video footage of the same.
“Seven years after the project has been launched, none of the essential services are yet to be operational. Even the commercial shops are not opened till date. Where will we go for our daily needs? Many online service providers are refusing to deliver at this location. Is Hawelia Facilities all about extorting money, giving us orders about what not to do and taking up no accountability,” questions Manjeet.
This is not just the story with one project of Hawelia. As a matter of fact, the builder with only two projects in his portfolio has failed to facilitate supply of essential commodities and take onus of facilities at his other project Hawelia Valencia Homes as well. It is interesting to note that Valencia Homes that was launched in as early as 2011 still doesn’t have commercial shops with all essentials operational. The residents have to go to the neighbourhood market of Arihant Arden for buying groceries and other essentials.
It is pertinent to note here that the builder has serious tussle with many of the home buyers at both his projects. Many a times the home buyers have been overtly refused the services with point blank justification that the Hawelia Facility Management is not obliged to entertain those who are unsatisfied buyers. However, in today’s pandemic it is not just unprofessional & unethical but also inhuman to not facilitate supply of day-to-day commodities when the builder’s commercial shops are not operational. Interestingly, Hawelia’s CSR initiative is called as Hawelia Humanity.
“At times I question why should I even pay them monthly maintenance when there is nothing to be maintained by the builder for we the home buyers. They have substandard security and that too for the upkeep of their unsold apartments. For each and every service that we need, we are asked to pay over and above the monthly maintenance. At least they should have shown some humanity to facilitate group supply of essential items and groceries when there is complete lockdown,” says Jatin Malik, a resident of Hawelia Valencia Homes.
Hawelia Valenova Park that is newly delivered project does not even have the luxury of neighbourhood market like Arihant Arden. It has no basic health & hygiene facilities, including the much needed thermal temperature check at entry point, sterilisation & disinfecting drive and sanitisation of the common areas.
All that the builder has done is to pass on the orders of the government agencies to the home buyers in terms of the residents’ duties and obligations. The builder does not seem to think that the onus of duties and obligations rests upon him as well.
Ravi Sinha
#ravitrack2media
Track2Realty is an independent media group managed by a consortium of journalists. Starting as the first e-newspaper in the Indian real estate sector in 2011, the group has today evolved as a think-tank on the sector with specialized research reports and rating & ranking. We are editorially independent and free from commercial bias and/or influenced by investors or shareholders. Our editorial team has no clash of interest in practicing high quality journalism that is free, frank & fearless.
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