By: Jeff Brades, VP – Marketing & Communications, Sodexo India
Track2Realty Exclusive: There have even been signs that true partnerships on specific initiatives is a real possibility, with programmes such as energy management and waste management able to consider – often the first time – true risk and reward sharing in the way in which client and provider engage.
Going forward, we all stand at an interface that offers a truly game changing approach to the way in which we all consider the value of a facility. If we are able to look beyond the bricks, mortar and glass we can recognize that the purpose of the building is to help deliver the services that the organization that occupies it wishes from it.
A school is intended to educate children, a hospital to help treat patients and an office to deliver profitability to the company utilizing it. If we are all able to agree on that as a premise for why the facility is there in the first place then we can, in turn, consider what we want to measure as the value that all who work within it provide.
For a company like Sodexo, who call this approach the management of Quality of Life, it is about trying to get to the core of how our services are perceived and what is the measurable value that they bring.
When all parties are clear on this, we can then be clear on the way in which our expertise is able to bring value. If we return to the simple (or not so simple) practice of cleaning, we can consider how this has evolved. In the existing framework, we may work in a clear input driven way, being required by our partners to bring as many cleaners as we collectively feel is needed to maintain the standards required.
We may also, if the client is forward thinking enough, consider our success not by the number of cleaners that we provide but by how clean the facility is. This can be done through manual auditing or even through direct measurement of the levels of dirt that are present (extremely precisely using ATP swab monitoring if that is the degree of understanding needed).
However, in the new framework of Quality of Life we are challenging our own operators, clients and own vendors to consider the very way our services impact the facility and the outputs of the organization.
…to be continued
