Track2Realty: DLF Home Developers Ltd.(DLF 5), a part of DLF Limited has received ISO 9001:2008 certification after meeting the stringent guidelines set out by British Standard Institute (BSI), an accredited business standards company.
DLF Home Developers Ltd (DLF5) is the first realty firm in the country to achieve this internationally recognised Quality Management system (QMS) accreditation.
The scope of the certification is focused on “The Development of Commercial and Residential Complexes”. The company has been awarded the honour after undergoing intense evaluation for its adherence to delivery schedules of both residential and commercial projects, customer satisfaction and quality of construction.
With the implementation of the Quality Management system (QMS), DLF ensures the highest level of process and quality control in developing the complexes. QMS has very elaborately documented procedures addressing highest level of specifications to be achieved during various stages of development.
The QMS norms help enhance systems, improve areas of weakness and reduce process in-efficiencies. They also ensure compliance to all applicable legal and regulatory requirements. A special emphasis is given on Health, Safety and Environment (HSE) at the work place during the course of construction.
Under the QMS, every single customer feedback is reviewed, worked upon seriously and used as an input for continual improvement in the system. QMS also allows DLF 5 to strive for a superior level of customer satisfaction at the product handover stage as well as for the maintenance services.
Implementation of an effective Quality Management System by DLF Home Developers Ltd. (DLF5) reiterates DLF’s commitment to offer high quality products to its customers and to create benchmarks for the real estate sector.
According to the DLF spokesperson, “The ISO certification is a testimony to DLF’s unflinching commitment to construction quality and service standards. This achievement will only encourage us to further raise the bar and offer only the best to our customers.”
The ISO certification would also help to improve communication, planning and administration processes and bring about positive cultural change in the organization by achieving the long term objectives of delivering excellent housing services to customers, driving responsible business growth and innovation, improving cost effectiveness and market accessibility etc.
